Rates fluctuate depending on length of stay, time of year, and property selected. Please enter your required dates for your selected property and the live rates for that period will be displayed.
If your preferred property is not available for all of your dates, and you are agreeable, we can often accommodate you by dividing your stay between two homes or finding another suitable property for you from our portfolio. Just enquire with our helpful reservations team who can work with you to provide the best solution for your stay.
We love families and will happily accept bookings for children at our homes. If a property or particular features are not suitable for children, we will outline the details in the property description. Alternatively, contact our helpful reservations team with your requirements and we can discuss the specifics of our properties with you to make it easier for you to select the perfect property for your stay.
If your child requires a bed, they will be charged as an adult. There is no charge for infants sleeping in a cot and we provide a single port-a-cot free of charge at every home. If you need a second port-a-cot we can hire one for you for an additional fee. There may be some homes that are too small to accommodate a second cot, but we will let you know upon booking.
Our nightly rate includes all costs including reasonable electricity, gas, water usage, WiFi internet connection, monthly servicing (for stays longer than 28 nights) and departure clean.
Our terms and conditions can be found here.
Please refer to our cancellation policy which can be found within the terms and conditions.
We have two types of check in procedures, depending on the home. The relevant check-in procedure will be outlined in the pre-arrival communications we send you via email so please ensure you have access to these prior to arrival.
If you are arriving between 4.30pm – 5pm weekdays, you collect the keys from our office in Port Melbourne. After these hours we’ll put the keys in a key lock box at our office and give you a unique code so you can retrieve them.
As our properties do not have physical receptions on site, we are not able to store luggage for you at the property prior to your check in time or after you check out. If you arrive early and we have been unable to provide you with an early check in, there are luggage storage lockers at Southern Cross Station in downtown Melbourne. If you have a really early flight in or a late flight out, it may be worth considering booking an extra night before or after your stay so you have full use of the home after early arrival or until late departure.
Yes, there are operating manuals for all appliances in the guest information folder located at the property.
All our homes are non smoking inside and in all common areas of buildings. We reserve the right to terminate a guest’s stay without refund of rent or bond if we become aware smoking indoors. An additional cleaning/deodorising fee will apply if you have been found to be smoking in the home.
Online bookings must be paid by credit card. Credit card fees apply page and will be automatically included in the rates displayed. The credit card fee will be noted on the property page.
For email or telephone bookings, we also offer EFT, details are:
Bank: Commonwealth
Account Name: Boutique Stays
BSB (Branch) No: 063 145
Account No: 1022 2721
Swift Code: CTBAAU2S (required for transfers made outside Australia)
If using EFT, we ask you to email details of your bank transfer including date, amount and reference. We will confirm your booking on receipt of your funds in our account. An EFT from outside Australia generally takes between 3 to 10 working days. Please ensure any relevant bank fees are covered at your end – any shortfall on the booking payment will need to be covered. Your booking cannot be confirmed until payment is received into our account. If this method of payment is used please ensure that all the above information including the Swift Code is given to your bank.
We take every precaution to protect your personal information, especially sensitive information such as your credit card number. We protect your personal and credit card details with the latest SSL (Secure Socket Layer) encryption technology. SSL encrypts information to prevent it being read during transmission over the Internet. We also adhere to strict privacy practices to ensure all sensitive information provided is restricted in accordance with our Privacy statement.
We are here to help you throughout your booking and in-house journey with staff in Melbourne to support you. For office hours and contact information, visit our contact us page.
